Understanding Help

Intent of Help

The intent of this Success Criterion is to help users avoid making mistakes. Some users with disabilities may be more likely to make mistakes than users without disabilities. Using context-sensitive help, users find out how to perform an operation without losing track of what they are doing.

Context-sensitive help only needs to be provided when the label is not sufficient to describe all functionality. The existence of context-sensitive help should be obvious to the user and they should be able to obtain it whenever they require it.

The content author may provide the help text, or the user agent may provide the help text based on technology-specific, programmatically determined information.

Benefits of Help

Examples of Help

Resources for Help

Techniques for Help

Sufficient Techniques for Help

Situation A: If a form requires text input:

  1. Providing a help link on every Web page
  2. Providing help by an assistant in the Web page
  3. Providing spell checking and suggestions for text input if applicable to the language
  4. Providing text instructions at the beginning of a form or set of fields that describes the necessary input

Situation B: If a form requires text input in an expected data format:

  1. Providing expected data format and example
  2. Providing text instructions at the beginning of a form or set of fields that describes the necessary input

Additional Techniques (Advisory) for Help

Failures for Help