Information is provided in manageable chunks, that include:

1. One idea per paragraph. (One sentence is enough for a paragraph.)
2. Have one point per sentence. Long sentences can often be broken up into short sentences or lists. If a sentence can use more than two clauses, it typically can be broken up.
3. Lists are used appropriately (COGA Techniques 2.1.1)

For audio or visual media

Media that is over five minuets is divided into programmatically determinable and logical sections. Each section must be navigable to and provided with a unique label that describes the section. (removed For multi media, the user can directly navigate to each section of the content. )

ADD to 3.2.4

• Consistent styles are used for the same type of information and control (COGA Techniques 2.1.1). (see COGA Techniques 2.4)
• (removed - Provide a consistent design within a set of pages that includes:
  • A consistent layout of common elements such as navigational elements, search and controls
  • Consistent use of icons and controls such that the same icons and buttons serve the same function. Interactive controls with the same role are consistently presented across a set of web pages
  )

The main purpose of each page and section of content is obvious . Extraneous information that is not relevant to the main purpose of each page is separated in the modality of the user and pragmatically determinable.

(Techniques Headings are provided that describe the topic or purpose of each section and are easy to find.

also see COGA2.1.2) and wcag

Provide a clear and understandable layout that includes:

• Structure and relationships are obvious such that over 95% of users can immediately identity the structure and relationships (COGA Techniques 2.1.1)
• Paragraphs are clearly separated (white space in text or by a pause in speech content)
• Check use of appropriate punctuation between numbers when providing times as these may be read inappropriately by text to speech engines. (Example time)
• Provide a clear font or voice. A clear font or voice is one that is:
  • backed up by user research where coga users are part of the user testing or,
  • identified in a known WCAG technique or,
  • identified by the user preferences (preferred).

Interactive controls are visually clear or visually clear controls are easily available that conform to the following:

(See COGA Techniques 2.3)

1. Interactive controls are perceivable in the modality of the user
2. Interactive controls including links are visually discriminable and their boundaries are clear in the modality of the user. Boundaries on interactive controls and boundaries of icons should have a sufficient color contrast of 1.5 (visual only).
3. The qualities or properties of the control define its possible uses. It is clear how it can or should be used and what action it will trigger. Actions and actionable items that can be interacted with should have a clear visual style that indicates how to interact with them e.g. buttons that look like buttons. Visually clear controls can be made easily available though easy to use personalization (when available)

A familiar design, layout and common icons are easily available. A familiar design can be the user platform standard design or the design of a previous versions of this product that the user is familiar with and has successfully used.

Critical features and important information for the user is easy to find, such that:

1. Critical features and important information can be used without use of a scroll bar. (Example -above the scroll or a clear link to it is above the scroll )
2. Critical features and important information to the user are visually differentiated and accentuated or appear before the other main content
3. A clear navigational path is provided to all content such that:
   1. Clear headings, menu names and categories are available that signpost information. It should be clear how content correlates to each signpost in its navigation path.
   2. Each page can be reached though any high level page that it logically could belong.
4. Help and support page or function should be reachable with one user interaction. When human help is available the correct contact information or mechanism should be reachable within two user interactions. (Removed: Where human help is provided, it is available via one clearly labeled action for each web related modality for which the help is available.)
5. Provide a search box. Exception is provided were adding a search box is a significant expense for the site

define: content most likely to be important to the user

All information is easy to find (AAA )

1. Where there are more then five links directly under any one navigation heading or subheading it is examined to see if adding additional category would be helpful. (AAA)
2. There are no more then no more than three clicks to get to information from a landing page or portal. (AAA)

 

From..Support is provided that help users understand the content, that includes:

 

Known standardized APIs for tools that help the user understand and use the content are supported. (s). This includes:

• Standardized techniques to support interoperable symbol sets are used when available.
• Allow reading of long form of acronyms
• Support for synchronized speech highlighting, password management tools, and conent simplification

 

Provided content and information that help users understand the content

(See COGA Techniques 2.7 )

For icons and jargon

• All icons and jargon have a short explanation available Where a standard mechanism exists for the platform or technologies it should be used.(COGA Techniques 2.7. )(removed to techneque: Short tooltips on all icons and jargon that clarify the meaning are provided.. )

For content relating to numbers and complex information

• Charts or graphics are provided where they aid the comprehension of complex information (COGA Techniques 2.7.3 )
• Tables are provided where they aid the comprehension of information
• Where an understanding of math is not a primary requirement for using this content. Reinforce numbers with non-numerical values, e.g., Very Cold, Cold, Cool, Mild, Warm, Hot, Very Hot.

For content with more then 200 words

1. Provide a summary. For pieces of content with less then 200 words the heading may act as a summary.
2. The content owner identifies keywords that aid comprehension for the user and any keywords are programmatic determinable and visually emphasized.

For key content and call out boxes

• Symbols are provided to help the user identify key content including: types of contact information, main functions, warnings, key points. Where a standard mechanism exists for the platform or technologies it should be used.

For events

• Enable the user to set a reminder for date and time sensitive events. Reminders should be set only at the users request and the user should be able to personalize the reminder method. Where a standard mechanism exists for the platform or technologies it should be used

Where a standard mechanism exists for the platform or technologies exist for context sensitive help it should be used. (see WCAG 3.3.5)

FROM: Support is provided that help users complete and check their task, that includes

(may be provided via a standard personalization mechanism) (COGA Techniques 2.9 )

Prevent the user from making errors

In forms

1. Use known techniques to prevent errors that are relevant to the content. All standard ways of representing information are accepted as input formats, such as different ways of writing a phone number and date formats.
2. Documented common input errors can be corrected automatically. (example spelling mistakes)
3. Enable and identify the default format and standards of locale and allow for change of format on labels and user input (removed use the default format and standards of locale and allow for change of format)
4. Clear visual indicators are provided that identify what information is essential, and non-essential information is clearly differentiated from essential information.
5. Instructions are provided if there is not a label that fully describe the control or if it is not clear were to get the required information. Instructions that explains purpose and usage of the control (Graphics with a text alternative may be sufficient) ( A clear instruction or information is on where 99% of your target audience understand immediately what to do)

For legal and finacial transactions

1. Options that may disadvantage the user are only selected at the users specific request.
2. All types of charges must be clear at the start of a transaction task.
3. When a minimum is known for a type of charge it must be be made clear at the start of the transaction task. (from support the user)

For all content

1. Non native content and sponsored content are clearly marked and visually differentiated by standardized techniques
2. Clearly differentiate between facts and less substantiated opinions. Was rewritten from "Clearly differentiate between opinions and facts "

Support is provided that help users check their task and repair their work

1. A simple mechanism is provided to allow the user to undo mistakes. The user can repair information via clearly labeled action and get back to the place they were at, in one clearly labeled action with unwanted loss of data.
2. A user can go a step back in a process via one clearly labeled action (exceptions may be required)
3. A summary is provided before submitting important information. (already in wcag as an option, but this is the best option for coga) -note we could lose this builet point and change WCAG 3.3.4 to be for important information AND just summary

 

Techniques will include: using size, emphasis , colour, symbols, white space and positioning. For multi media chunks may include: steps in a process, slide changes, topic changes.

Exception: If a specific structure is an essential part of the main function of the site.

Instructions, labels, navigation and important information are provided with a clear writing style that includes:

(simple text version: Use a clear writing style)

For all wording (other then exceptions):

1. An easy to understand tense and voice. Please refer to the exemptions for changes for a defined scope such as a different location or language.
2. Use short clear sentences with a maximum of one conjunction and two commas.
3. Choose words that are in general use for the context. Use words or phrases that are used more frequently unless this will result in a loss of meaning. There is an exception if this is found in user tests to make the content harder to understand. 
4. Avoid hyphenated words and acronyms unless they are the common form to refer to the concept. -http://www.fltr.ucl.ac.be/fltr/germ/etan/bibs/vocab/cup.html
5. Double negatives are not used
6. Reduce ambiguities by:
   1. metaphors and non-literal text are not used or can be automatically replaced via an easy to set user setting and standardized technique. All meaning must be retained when non-literal text are replaced.
   2. the meaning of each word should be clear from the word's context, or programmatically determinable.

On controls, links and buttons use words that identify their function. Function can be

1. The default term used for the function on the user platform or
2. The function of the button or link (such as "search" in place of "go") or
3. The destination of a link (such as "home" or "contact us")

In menus :

1. The text of each main menu item is easy to understand.
2. Each sub menu item is clearly associated with the main menu item under which it falls (This can be due being an industry or platform default)

In instructions

1. Identifying each step in instructions,
2. Using specific and concrete wording in instructions,